Welcome:
Our vision is to bring to you children's wear and accessories that are adorable, affordable, and ethically produced. Owning and running Mickey Rose is a dream come true for me, and we put love and hard work into everything we do. We hope you can enjoy this journey with us, and support locally handmade goods, made with lots of love.

We pride ourselves on great customer service, amazing and diverse products, and quality above all else.

Enjoy the experience. X

Contact us directly via the “contact us” page or email at info@mickeyrose.com

The important stuff...

Payment:
Payment must be cleared into the Mickey Rose account prior to distribution of product.
Payment can be made via PayPal or Credit card.
If you would prefer to pay via direct debit, please email us prior to checkout at: info@mickeyrose.com.au

Postage:
We now ship worldwide! Variance in delivery time will vary, depending on product destination and availability. Please keep in mind stock turnover is 3 business days, up to 3 week for pre order items. In busy periods in stock could reach 5 days.

Mickey Rose post our products nationally via Australia Post standard mail. International orders, we use Australia post standard air mail.

 

Domestic orders (AUS WIDE):

 

FLAT RATE SHIPPING - $8 (BASIC TRACKING)

 

 

Please contact if you require a different shipping method, such as express or insurance etc. Contact us prior to checkout, although postage prices will vary. We can arrange the most suitable quote once requested.  

 

Pick up is not available. Cost is to cover Postage & Handling.

 

Overseas order:

 

Yes, we do ship worldwide.

 

In the case of overseas orders tracking is not provided but can be upon request only. Contact us prior to checkout, although postage prices will vary. We can arrange the most suitable quote once requested.  

 

Pick up is not available. Cost is to cover Postage & Handling.

 

What to expect:
Goods will be dispatched in 3-5 working days from the time an order is placed. Keep in mind some orders are manufactured once order is place, these are labelled "PRE ORDER" and may take up to 3 weeks. In extremely busy periods items may take up to 5 days to pack and dispatch.

If there is a time when this is extended I will notify customers as soon as possible. 

Postage time may vary depending on where you are located in Australia, usually between 3 and 5 working days and longer for international.

We aim to make your shopping experience as easy and FUN as possible, so please feel free to contact us with any questions or queries.

Refunds and Exchanges:
Refunds are accepted, only if the item is faulty or not matching description provided. We aim to avoid this scenario by answering any questions you have prior to purchase. Please also bear in mind, postage/return postage will not be refunded. We have a policy of 14 day return time once order is received, and must be in original condition. Tags must be entact and item must be unworn. goods that are damaged or stained after delivery, will not be refunded. Mickey Rose have the right to refuse refunds and exchanges if we feel this is the case. No cash refunds will be issued.

We understand sizing can sometimes be difficult for little ones, so we do offer exchanges within 7 days of receiving order as long as the product is undamaged, unworn and tags are attached. Please contact us if this is the case to discuss turn over time and available stock. If a product is SOLD OUT, we can arrange an alternative upon further discussion.
Contact us with any further questions about refunds or exchanges.

Postage Liability:
Please note, it is the customer’s responsibility to cover costs for all returns and exchanges. Once a product is shipped, it becomes the customers responsibility. Follow up concerns with Australia Post. We cannot refund/exchange lost items in the mail. 

Privacy:
All customer information is confidential and will be kept that way. Any information provided to us by customers will only be used by Mickey Rose for the purpose of purchasing and shipping.

Be mindful:
Please bear in mind when shopping with Mickey Rose that we are a small, intimate team. We aim to have orders out on time and to get back to all enquiries promptly. 

Items:
If item descriptions are not clear, do not hesitate to ask any questions. We try to add various photos of products to be able represent its true colours and textures. Dimensions are available upon request. Prices and stock are subject to change at any given time.

Contact Details:
E-Mail: info@mickeyrose.com.au

Thank you for shopping at Mickey Rose.x